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UX Tip #42 Overcoming aversion to change

Have you ever come across users complaining about recent interface changes on a website? Their complaints may be the result of a general aversion to change. As UX consultants, it’s important to consider change management when implementing a new design. Set user’s expectations by outlining any upcoming major changes, and clearly explain the value of the change. For internal projects, engage ‘change champions’ who thoroughly understand the changes and act as advocates to other stakeholders. Where possible, give users some control over the change by allowing them to toggle between the new and old versions, and offer support and instructions during the transition period. Finally, provide a channel to collect feedback from users and address any key issues they raise. Show that you’re making users your highest priority and you’ll earn their trust and respect, hopefully mitigating their aversion to change in the future.