Well, this last week has been one hell of a long year. And with our entire team now working from home, we thought we would share a few little gems about what we have learnt so far on the topic of going loco ‘fully remote’: some of it funny, some of it helpful, some of it just plain ramblings as the lack of human face-to-face interaction drives us slowly crazy.
We recently released our new custom research, "Online Shopping Behaviours of Today's Australians", a collection of research insights that explore how older Australian consumers are navigating the world of eCommerce differently to younger Australian consumers.
Today we are pleased to release this infographic, giving you an overview of the key insights drawn from the research.
We believe that everyone deserves exceptional experiences; whether you are a business professional, a student, a grandparent, or a young child. With this in mind, we are always looking for ways to create more meaningful experiences through the work that we do. In order to make this possible, the journey always starts with understanding our audience and our users.
That is why we are excited to share with you our newest research report, Online Shopping Behaviours of Today’s Australians. Produced by registered psychologists and User Experience experts at Sitback, this report is a collection of research insights that explore how older Australian consumers are navigating the world of eCommerce differently to younger Australian consumers, and begins to answer the question of “how can we better capture their attention?”
Photo source: Kelly Samuel
Based on the current dominating trend of smart home devices such as Google Home and Amazon Echo, or virtual assistants such as Apple's Siri, it seems almost certain that voice interaction is here to stay. In fact, it is believed that by 2030, 30% of searches will be done without a keyboard or screen within a home and personal context (Gartner,2017).
But is voice interaction ready for the prime time? Or more importantly, are we ready for voice interaction?
Human-Centred Design (HCD) professionals are broadening their scope beyond straight-forward interaction design to focus more on strategy, business, and services. This is something we have increasingly had the opportunity to do at Sitback. Many of our projects now have the Service Design philosophy deeply embedded in them, and increasingly we are incorporating various layers of Service Design to our UX projects with our clients.
Because of this, we have created a Service Design Workshop Toolkit to assist our fellow Human-Centred Design professionals in practicing and incorporating Service Design in their day-to-day work.
It is very much an 'alpha' version, and consequently we would love to hear your feedback so that we can continuously improve it, making it even more useful for everyone that uses it!
For those of you out there who work in software development, you will likely be well aware of the ongoing and often heated debate over Agile and Waterfall development methodologies. Which is best? Will one mean success where the other spells certain doom? And just what is the difference anyway?
The truth is, they’re both great when you play to their strengths, but you should always let the project determine which approach you take, rather than leading with the methodology. In particular, Agile is not a one-size-fits-all solution and instead should be tailored to fit the size and structure of the company you're working with.
To help you on your Agile journey, we’ve put together five essential tips for successful Agile web development. Ready? Let’s dive in.
At Sitback, we have had the opportunity to work on a wealth of products and services across different brands and industries. It’s perfect for us since we have an endless curiosity about how people think and do things and how we can design better experiences for them.
Here at Sitback, we’ve worked with agencies on Human-Centred Design projects across all areas of Government, from DoE to ASIC, and one thing has become very clear. Departments who are truly focused on their customers are driven to deliver exceptional experiences. But simply wanting it isn’t enough. Fortunately, there are a number of techniques and concepts that, when applied correctly, will ensure that the digital services you deliver are simple, clear and fast, resulting in reduced customer complaints, increased customer satisfaction and improved departmental efficiency.
Human capacity to perceive and process information is limited. If you think about how many thousands of stimuli we come into contact with each day, it's a wonder we can function at all!
To cope with this overload of information, we as humans have evolved a number of strategies to help us function within our busy world. As Experience Designers, understanding these strategies can help us conduct better research resulting in more accurate observations, and design interfaces that are easier to use and require less mental effort (i.e. cognitive load).
This article focuses specifically on cognitive biases, what they are, and how we can address them.
