Sitback Blog

Shopping Cart Best Practices & Methods to Improve Conversion Rates During Checkout

Earlier this year, we published a free research report entitled, "Online Shopping Behaviours of Today's Australians". The report was based on generational research into the attitudes & perceptions of Australian eCommerce consumers, carried out by our Experience Design team, and touched on a number of important topics for anyone responsible for the success of an online store.

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When is the right time to migrate to Drupal 9?

Drupal 9 is coming: are you prepared?

Drupal 9 is almost here. This means an inevitable move from Drupal 7, and eventually Drupal 8, as support will no longer be available for either version from November 2021. Now this is important, in part due to the security issues that may occur if your CMS is not up to date, but also because especially in today’s climate, a fully functional website can take your business to the next level and have a huge impact on its success.

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Remote User Research: What it is & when you should use it

I’ve just started a placement at Sitback for my Masters. Fortunately, I’ve had some prior experience with in-person UX methods. Unfortunately, I’ve managed to work in the office a grand total of one day before the work from home policy was implemented as a result of the Coronavirus pandemic! With client meetings and testing now entirely being done remotely, I’ve had some time to absorb and adapt. Here are some things that I’ve learned about remote user research while working alongside my new colleagues in the Experience Design Team.

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How To Work From Home - Sitback Style

Well, this last week has been one hell of a long year. And with our entire team now working from home, we thought we would share a few little gems about what we have learnt so far on the topic of going loco ‘fully remote’: some of it funny, some of it helpful, some of it just plain ramblings as the lack of human face-to-face interaction drives us slowly crazy. 

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Australian eCommerce Infographic: Online Shopping Behaviours

We recently released our new custom research, "Online Shopping Behaviours of Today's Australians", a collection of research insights that explore how older Australian consumers are navigating the world of eCommerce differently to younger Australian consumers.

Today we are pleased to release this infographic, giving you an overview of the key insights drawn from the research.

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New Research: Online Shopping Behaviours of Today's Australians

We believe that everyone deserves exceptional experiences; whether you are a business professional, a student, a grandparent, or a young child. With this in mind, we are always looking for ways to create more meaningful experiences through the work that we do. In order to make this possible, the journey always starts with understanding our audience and our users.

That is why we are excited to share with you our newest research report, Online Shopping Behaviours of Today’s Australians. Produced by registered psychologists and User Experience experts at Sitback, this report is a collection of research insights that explore how older Australian consumers are navigating the world of eCommerce differently to younger Australian consumers, and begins to answer the question of “how can we better capture their attention?” 

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Tagged with: User Experience Design

Hey Google, I Don't Want To Talk To You Anymore!

Based on the current dominating trend of smart home devices such as Google Home and Amazon Echo, or virtual assistants such as Apple's Siri, it seems almost certain that voice interaction is here to stay. In fact, it is believed that by 2030, 30% of searches will be done without a keyboard or screen within a home and personal context (Gartner,2017).

But is voice interaction ready for the prime time? Or more importantly, are we ready for voice interaction?

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Announcing Our New Service Design Workshop Toolkit

Running Service Design Workshops


Human-Centred Design (HCD) professionals are broadening their scope beyond straight-forward interaction design to focus more on strategy, business, and services. This is something we have increasingly had the opportunity to do at Sitback. Many of our projects now have the Service Design philosophy deeply embedded in them, and increasingly we are incorporating various layers of Service Design to our UX projects with our clients.

Because of this, we have created a Service Design Workshop Toolkit to assist our fellow Human-Centred Design professionals in practicing and incorporating Service Design in their day-to-day work.

It is very much an 'alpha' version, and consequently we would love to hear your feedback so that we can continuously improve it, making it even more useful for everyone that uses it!

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Five Essential Tips for Successful Agile Web Development

For those of you out there who work in software development, you will likely be well aware of the ongoing and often heated debate over Agile and Waterfall development methodologies. Which is best? Will one mean success where the other spells certain doom? And just what is the difference anyway?

The truth is, they’re both great when you play to their strengths, but you should always let the project determine which approach you take, rather than leading with the methodology. In particular, Agile is not a one-size-fits-all solution and instead should be tailored to fit the size and structure of the company you're working with.

To help you on your Agile journey, we’ve put together five essential tips for successful Agile web development. Ready? Let’s dive in.

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