Sketches are a great way to communicate abstract ideas. They can provide a ‘zoom out’ perspective of the entire user experience, or show a specific moment in the user journey of a particular persona. Sketching is also a powerful technique to engage audiences. We can ask research participants to sketch their ideas in workshops to further understand their thoughts or to represent the ideal user journey. Drawing basic pictures is a lot easier than preparing a wireframe or clickable prototype and no specific skills are required.